Your access to Reviva Labs’s web site, hereafter Reviva, is subject to the following Terms of Use. These Terms of Use constitute a binding agreement between Reviva and you. Periodically, these Terms of Use may be updated without notice to you.  It is your responsibility to periodically review these Terms of Use for applicable changes.  Your using the web site after our posting of any changes to these Terms of Use will constitute your acceptance of those changes. Questions about these Terms of Use, should be directed to info@revivalabs.com.  Should you disagree with any changes, you should immediately cease using theReviva web site.

Privacy Policy

The personally-identifiable information that you provide us on Reviva web site is subject to our Privacy Policy, which is a part of these Terms of Use.

Additional Terms

Your Use of Reviva’s Web Site: You may not reproduce, duplicate, copy, sell, or otherwise transfer or commercially exploit Reviva’s web site (or any portion of it), unless you have Reviva’s express written permission to do so. You may only use Reviva web site in accordance with these Terms of Use and all applicable laws, rules, and regulations.  In the event Reviva believes that you have failed to comply with all terms applicable to your use of Reviva web site, you agree that Reviva has the right, in its sole discretion and without notice, to restrict your access to this or any other Reviva site.  Reviva may also, in its sole discretion and at any time, discontinue any Reviva web site, or any part thereof, with or without notice.  You agree that you do not have any rights in Reviva web site and that Reviva will have no liability to you if the Reviva web site is discontinued or your ability to access Reviva web site is terminated.

Communications with Reviva: You consent to receipt of electronic communications from Reviva, and agree that all agreements, notices, and other disclosures communicated to you by Reviva electronically (whether by electronic mail, by posting at this web site, or by other electronic means) satisfy any legal requirement that such communication be in writing.

Your communications with Reviva, including transmission of order requests, submission of testimonials, or the uploading of images, constitute electronic communications.  You grant to Reviva a perpetual, irrevocable, worldwide, non-exclusive, transferable, royalty-free right to use all information and materials that you submit to us, including the right to exercise copyright and publicity rights, in any media, in connection with Reviva web site.

Disclaimers You acknowledge and agree that:
a. YOUR USE OF THIS WEB SITE IS AT YOUR OWN RISK. ANY FEATURES AVAILABLE THROUGH OUR WEB SITE ARE PROVIDED TO YOU ON AN AS IS AND AS AVAILABLE BASIS. Reviva EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Because our web site is provided to you  AS IS, you agree that Revivashall not be liable to you or to any third party for any delay in delivery of, or failure to deliver, any of your communications or other information you submit using our web site.    Because our web site is provided to you AS AVAILABLE, you agree that Reviva shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Reviva web site or of your ability to access it.

b. Reviva also disclaims any warranty that (i) our web site will meet your requirements, (ii) our web sites operation will be uninterrupted, timely, secure, or error-free, and (iii) any information or communication that may be obtained from the use of our web site will be accurate or reliable (and Reviva disclaims any liability for damages that may arise from your reliance on any such information or communication) or are free of viruses or other harmful components.

c. You assume the full responsibility and risk for any damage to your computer or other consequences that result from your downloading any information, software, or other materials through our web site.  Reviva shall have no liability for any damage to your computer, including loss of data, that results from your downloading any such materials.

d. Reviva shall not be responsible for any order request if it is received in an unintelligible or garbled form.  However, Reviva will make reasonable efforts to notify the sending party (if the sending party is identifiable from the received order request) that the order request was unintelligible or garbled. Some states do not allow the disclaimer of implied warranties, so this provision may not apply to you.

Limitation of Liability: YOU AGREE THAT Reviva SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS OR LOSS OF GOODWILL, USE, OR DATA (EVEN IF Reviva HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), THAT RESULT FROM:  (a) YOUR USE OF OR INABILITY TO USE Reviva WEB SITE (b) THE COST YOU INCUR TO SUBSTITUTE FOR ANY GOODS YOU PURCHASED THROUGH Reviva WEB SITE (c) ACCESS TO OR ALTERATION OF YOUR PERSONALLY-IDENTIFIABLE INFORMATION OR OTHER INFORMATION IN AN UNAUTHORIZED MANNER (d) REPRESENTATIONS OR CONDUCT OF ANY THIRD PARTY RELATED TO THE Reviva WEB SITE, INCLUDING OUR ADVERTISERS AND BUSINESS PARTNERS OR (e) ANY OTHER MATTER RELATING TO THE REVIVA WEB SITE.  Some states do not allow the limitation of liability, so this provision may not apply to you. (f) Further, you acknowledge and agree that statements on this site have not been evaluated by the FDA. And that our products are not intended to diagnose, treat, cure, or prevent any diseases. Some states do not allow the limitation of liability, so this provision may not apply to you.

Indemnity: You agree to defend, indemnify, and hold Reviva harmless from and against all losses, costs, damages, liabilities, and expenses (including reasonable attorneys fees, court costs, and other litigation and arbitration expenses) (Losses) related to or arising from: (a) negligent acts or omissions or intentional misconduct with respect to your use of the Reviva web site or goods purchased from the Reviva web site or (b) claims for infringement of the proprietary rights of any third party resulting from your use of the Reviva web site or goods purchased from the Reviva web site in violation of these Terms of Use.

Term and Termination: These Terms of Use are effective upon your acceptance signafied by your using the site and shall continue until terminated in accordance with this Section.  Either party may terminate these Terms of Use at any time upon thirty (30) days prior written notice.  Reviva also reserves the right to terminate its relationship with you at any time.  Upon termination of these Terms of Use, you shall immediately cease accessing the Reviva web site except to the extent necessary to effectuate any of your obligations or rights arising under any orders that are intended to continue beyond such termination. In the event collections proceedings or legal action become necessary, you agree to pay all of Reviva costs and fees incurred, including attorney’s fees.

Intellectual Property: The content that Reviva provides on our web site, including, but not limited to, text, graphics, images, and logos, is owned by either Reviva or the party that has provided the content to us and is protected by U.S. and international copyright laws. Reviva is the sole and exclusive owner of its compilation of this content on our web site, and this compilation is also protected by U.S. and international copyright laws.  Unpermitted copying of any of this content could lead to copyright infringement.

Reviva, and other logos, slogans, and product and service names used on this site are trademarks owned by Reviva, its subsidiaries, or its affiliates.  You agree not to display or use such trademarks, in any manner, without the written permission of Reviva.  Trademarks and trade names of third parties are the property of those third parties, and are used by Reviva subject to license, or subject to the fair use provisions of U.S. trademark law.

General: You agree that these Terms of Use describe the entire agreement between us with respect to its subject matter. Reviva web site was created and is operated under the laws of the State of New Jersey.  The laws of the State of New Jersey will control the Terms of Use provided in these Terms and Conditions, without giving effect to any principles of conflict of laws.  Any cause of action arising out of these Terms of Use shall be determined in the federal and state courts sitting in the State of New Jersey.  If a court of competent jurisdiction finds that any provision of these Terms of Use are invalid or unenforceable, we both agree that the other provisions of these Terms of Use will remain in full force and effect.

You agree that regardless of any applicable law to the contrary, you cannot file a claim or cause of action arising out of or related to the Reviva web site or these Terms of Use more than one (1) year after such claim or cause of action arose.

Reviva will not be liable to you or be deemed to be in breach of its obligations hereunder for any delay or failure in performance caused by acts beyond Reviva reasonable control, including, without limitation, acts of God, war, terrorism, accidents, fires, floods, strikes, labor disputes, mechanical breakdown, shortages or delays in obtaining supplies, materials, labor, or transportation, interruption of utility services or the Internet, acts of any unit of government or any governmental agency, or any similar or dissimilar cause.

Reviva Labs Messaging Terms & Conditions

This SMS message program is a service of Reviva Labs. By providing your cell phone number, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., SMS/MMS cart reminders, sale notices, etc) from Reviva Labs. These messages include text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. You give Reviva Labs permission to send text messages to the enrolled cell phone number through your wireless phone carrier, unless and until you end permission per these Terms & Conditions. Consent to receive automated marketing text messages is not a condition of any purchase. Message & data rates may apply.

Message frequency may vary. Reviva Labs reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Reviva Labs also reserves the right to change the short code or phone number from which messages are sent and we will notify you if we do so.

Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Reviva Labs, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

By enrolling in the Reviva Labs messaging program, you also agree to these messaging terms & conditions (“Messaging Terms”), our Reviva Labs Terms of Use and Reviva Labs Privacy Policy.

Cancellation

Text the keyword STOP, STOPALL, END, CANCEL, UNSUBSCRIBE or QUIT to the telephone number, long code, or short code that sends you our initial confirmation message to cancel. After texting STOP, STOPALL, END, CANCEL, UNSUBSCRIBE or QUIT to the telephone number, long code, or short code that sends you our initial confirmation message you will receive one additional message confirming that your request has been processed. If you change your preferences, it may take up to 48 hours for it to take effect. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, STOPALL, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that Reviva Labs and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Reviva Labs through any other programs you have joined until you separately unsubscribe from those programs.

Help or Support

Text the keyword HELP to the telephone number, long code, or short code that sends you our initial confirmation message to receive a text with information on how to unsubscribe.

No Warranty

TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE THAT THE MESSAGING PROGRAM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

Limitation of Liability

TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, YOU AGREE THAT IN NO EVENT SHALL EITHER OF Reviva Labs OR ANY PARTY ACTING ON BEHALF OF Reviva Labs BE LIABLE FOR: (A) ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AGGREGATE AMOUNT EXCEEDING THE GREATER OF THE AMOUNT YOU PAID TO Reviva Labs HEREUNDER OR $100.00; OR (B) ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR ANY OTHER DAMAGES. YOU AGREE EVEN IF Reviva Labs HAS BEEN TOLD OF POSSIBLE DAMAGE OR LOSS ARISING OR RESULTING FROM OR IN ANY WAY RELATING TO YOUR USE OF THE Reviva Labs MESSAGING PROGRAM. Reviva Labs AND ITS REPRESENTATIVES ARE NOT LIABLE FOR THE ACTS OR OMISSIONS OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO DELAYS OR NON-DELIVERY IN THE TRANSMISSION OF MESSAGES.

Indemnity

To the maximum extent allowed by applicable law, you agree to indemnify, defend and hold harmless Reviva Labs, its directors, officers, employees, servants, agents, representatives, independent contractors and affiliates from and against any and all claims, damages, liabilities, actions, causes of action, costs, expenses, including reasonable attorneys’ fees, judgments or penalties of any kind or nature arising from or in relation to the these Messaging Terms or your receipt of text messages from Reviva Labs or its service providers.

Dispute Resolution

  1. General. Any dispute or claim arising out of or in any way related to these Messaging Terms or your receipt of text messages from Reviva Labs or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a dispute or claim arises will be resolved by binding arbitration. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND Reviva Labs ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY ARBITRATION.
  2. Exceptions. Notwithstanding subsection (a) above, nothing in these Messaging Terms will be deemed to waive, preclude, or otherwise limit the right of you or Reviva Labs to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.
  3. Arbitrator. Any arbitration between you and Reviva Labs will be governed by the JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein. JAMS may be contacted at www.jamsadr.com. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
  4. No Class Actions. YOU AND Reviva Labs AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Reviva Labs agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. You agree that, by agreeing to these Messaging Terms, you and Reviva Labs are each waiving the right to a trial by jury or to participate in a class action, collective action, private attorney general action, or other representative proceeding of any kind.
  5. No Class Actions. YOU AND Reviva Labs AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Reviva Labs agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
  6. Modifications to this Arbitration Provision. Notwithstanding anything to the contrary in these Messaging Terms, if Reviva Labs makes any future change to this arbitration provision, you may reject the change by sending us written notice within 30 days of the change to Reviva Labs’s contact information provided in the “Contact Us” section below, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and Reviva Labs.
  7. Enforceability. If any provision of these Messaging Terms is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder of these Messaging Terms shall remain in full force and effect.

Changes to the Messaging Terms

We reserve the right to change these Messaging Terms or cancel the messaging program at any time. By using and accepting messages from Reviva Labs after we make changes to the Messaging Terms, you are accepting the Messaging Terms with those changes. Please check these Messaging Terms regularly.

Entire Agreement/Severability

These Messaging Terms, together with any amendments and any additional agreements you may enter into with us in connection herewith, will constitute the entire agreement between you and Reviva Labs concerning the Messaging Program.

Contact

Please contact us with any inquiries or concerns at web@revivalabs.com or write to us at: 705 Hopkins Road, Haddonfield, NJ 08033.

Reviva Points Rewards

Each time you shop revivalabs.com, you automatically get rewarded! The instant you create an account, you can start earning Points to spend on your favorite products. Plus, you’re on your way to bigger perks. The more you shop, the more points you earn, which gives you access to exclusive added benefits. Learn more.

Reviva Labs’ MAP Policy

Reviva has implemented a Minimum Advertised Pricing (MAP) Policy as of January 15, 2024. You can view our current MAP Policy here.

Reviva Labs’ Reseller Terms

Resellers doing business with Reviva Labs or its authorized resellers (e.g., distributors) are obligated to follow and honor our reseller terms found here.

Reviva Labs’ Affiliate Terms

Affiliates doing business with Reviva Labs or its authorized agents are obligated to follow and honor our affiliate terms found here.

Reviva Labs’ Vendor Policies & Procedures

Vendors doing business with Reviva Labs are governed by our vendor policies & procedures found here.

Shipping

After the order is received by customer service, generally the order processes and ships within 1-5 days. We offer shipping via FedEx, USPS, and UPS - UPS does not ship to Post Office Boxes, please be sure you are shipping the order to a street address. For some UPS orders, we utilize UPS SurePost - which is a partnership between UPS and the USPS. Orders placed after 2:00 pm Eastern Time will be processed the next business day. Any orders being shipped Next Day Air, 2 Day Air, 3 Day Air must be placed by 1 p.m. Eastern Time to ship the same day except weekends and holidays which ship the following business day. International shipments, sent via USPS can take several weeks to reach their destination depending on many factors outside our control.

UPS 2023 Holiday Shipping: Standard Dec 18 | 3-Day Dec 19 | 2-Day Dec 20 | Next Day Dec 21 (1pm)*
*UPS suspends its normal service guarantee, so ordering early is suggested. Also, Reviva Labs will be closed Friday, Dec 22 until Tuesday, Dec 26, to spend time with our families. We'll open again on December 27th.

Free Shipping

Our website offers Free Shipping if your order qualifies (Free Shipping On U.S. Orders Over $35 / Int. Over $350). Free shipping is determined by the net total after discounts and excludes shipping and taxes. If you're using a coupon code or have received a deep discount please be aware of the net total - it determines free shipping eligibility - not the gross total.

Payments:

We accept Visa, Mastercard, Amex, Discover, Paypal, AfterPay, and Amazon

60-Day Money-Back Guarantee

Customer satisfaction is Reviva's Number One Priorty

We want things to be perfect... and for you to be happy with your new Reviva skincare. But we understand that sometimes products won't agree with your skin - everyone is different. So, if you are not completely satisfied with your purchase from revivalabs.com, simply return it along with the original order confirmation or packing slip to us within sixty (60) days. We will gladly refund the original purchase price of the product, replace the product, or exchange it for a comparably priced item. Please note: If you're asked to return the product(s) in your order, return shipping cost is the responsibility of the customer. Shipping and handling charges on original order are non-refundable. Also, items purchased as a bundle or set must be returned in full in order to be eligible for a refund. Partial refunds will not be offered. 

The only exception to our return policy is any product sold and/or marked as Close Out. Products on close out are not generally eligible for return or refund even if purchased directly from our website.

If you have questions, or concerns, or need help regarding an order or return, please contact customer service at 800-257-7774 or via email.

If you need to return your order, please send it to:
Reviva Labs
705 Hopkins Road
Haddonfield, NJ 08033

Satisfaction Guaranteed 130638246

Non-RevivaLabs.com Purchases

If you did not purchase your product from revivalabs.com, please return it to the store or website you purchased it from for a refund or replacement. Unfortunately, Reviva Labs does not refund or exchange products that were not purchased through our website or ordered via telephone directly from Reviva Labs.

NOTE: We are aware of non-authorized parties selling counterfeit Reviva Labs on Amazon®, Walmart®, and eBay®. We are actively trying to correct this situation. Please note that Reviva Labs will NOT honor our Money Back Guarantee for any products sold on Amazon®, Walmart®, or eBay® by Non-Authorized Retailers. We recommend that you use caution in buying products from Non-Authorized re-sellers as these fraudulent goods could be harmful.

Our full terms & conditions can be reviewed and printed by clicking here and by proceeding you agree to our full terms & conditions.

Customer Service:

For any issues or concerns, please contact our customer service team. You can telephone us or email us or reach out to us via social media (though the response may be delayed if you DM our social media team).

Email: customer.service@revivalabs.com
Toll Free: 1-800-257-7774 or in New Jersey: 856-428-3885
Office Hours Monday through Thursday 8 am to 3 pm Eastern Time.
We are closed Saturday & Sunday.

Have An Inquiry About Reviva?


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For Any Other Contact Inquiries Or Requests

Skin care aficionados, customers, and anyone else use our Contact Us page.